MyTime Features

MyTime offers hundreds of customizable features to help you manage and grow your business.

Online BookingsIn-Store Appointment SchedulingPoint of SaleInventory ManagementClient ManagementStaff ManagementReal-Time ChatMarketingClient ReferralsReports & AnalyticsOnline Listing and Reputation ManagementEnterprise FeaturesFranchise Management
Responsive, configurable and white labeled online booking experience that can be embedded into websites and mobile appsResponsive web application for managing appointment schedule works from any browserAutomatically generate tickets from appointmentsIntegrated inventory management to track all your productsAbility to customize fields in client records with multiple field types to choose fromService assignments and qualificationsMyTime Communicator real-time chat and photo sharing with clientsDozens of configurable automated email & text messages to engage customersOffer incentives to both referrers and refereesOver 50 reports for key business areas from P&L to productivity to compensationReal-time syndication of business data to top search engines, review sites, social networks and directories on the webFull white-labeled solutionReal-time reporting on results at chain, franchise owner and individual location level
Custom branded guest app that can be published in your name for iOS and Android for online booking, guest check-in and gift card salesNative iOS and Android app for managing appointment scheduleNative iOS and Android app for managing appointment scheduleSeparate back bar and retail inventory counts by locationDetailed record of past and upcoming appointments, classes, events and product purchasesClock-in/out and time trackingExchange images and respond to questions right from phone or computerMultiple delivery settings (automatically triggered, scheduled and on-demand)Fully integrated into POSReal-time aggregation of data across all locationsImproved SEO and de-duped listings on major publishers and search engines, such as Google, Bing, Facebook and YelpSLAs with 99.9% uptime and 24x7x365 help deskLocation management and provisioning with stored templates to instantly generate new locations
Custom URL with responsive online booking landing page hosted by MyTimeDay/Week/Month/Agenda layouts to view bookingsService packages (series) sales and trackingCreate, assign, monitor and complete inventory stock check auditsCreate, manage and track memberships with recurring billingHourly wages and overtime with custom hourly rate typesMessages delivered across multiple channels including SMS, email, and mobile app2-way email, SMS and push notification appointment confirmations to reduce no showsAutomated referral notificationsDate range, location and staff member filtering for all reportsReal-time monitoring of business rating and reviews from over 25 review sitesHighly scalable redundant architecture across multiple availability zonesAbility to transfer locations between owners
Native online booking through Google Search, Google Maps and Google HomeColor coding by service type, staff member, and appointment statusBundles of products, services, and classes for a set priceSet inventory targets by locationCreate, manage and track packages and bundles of services that can be sold online or in-storeStraight and tiered commissions on products sold and services performedAutomatically saves conversation thread, with message time stampsAutomated rebooking reminders set per serviceUnique referrer link that can be shared via email, SMS and Social MediaPDF and CSV export for all reportsDaily emails digest with new reviewsEnterprise grade securityAbility to share clients records, memberships, packages and gift cards between locations with reconciliation
Native online booking through Instagram Pages and photosMulti-staff appointmentsMembership sales and managementAutomated alerts to ensure timely re-ordersCreate, sell, reload and track gift cards online or in-storeMachine learning staff scheduling forecast to estimate staffing needs based on historical bookingsSupport for photos, links, and attachments in emails and text messagesReferral credits tracked on client profileStaff level access controls to limit viewing to own informationAbility to respond to reviewsAccess controls by role with support for unlimited rolesCustomizable access controls to determine what happens at franchisor vs. franchisee level
Native online booking through Facebook Pages and postsQuick-Add feature to create new clients on the flyIntegrated low price credit card processing from TSYS or connect to third party payments gatewaysCost and expiration date by shipmentIndividual pet records (pet care businesses only)Post and pre commission back bar feesEmail and SMS campaigns targetable by appointment history, client tags, location and moreReports to track impact of referral programCharts and dashboards for at-a-glance view on top business metricsSmart review request emails to drive more positive reviews from clientsAudit trail for appointments and client record changesCustom branding to ensure consistent experience across all franchise locations
Clients book classes and events online with custom attendee types and limitsEvent or class booking, including virtual events, events shared by multiple locations and events at another locationTokenized payments store credit cards on file without PCI exposurePurchase orders by vendor with automated ordering and minimum order quantitiesIndividual vehicle records (automotive businesses only)Visual interface for recurring custom work schedules, sick day and vacation day reportingTemplate builder for emails and text messages with WYSIWYG editorDaily business snapshot PDF with key metrics Ability to track and analyze ratings and reviews by location and staff memberAPIs and webhooks to connect legacy applications to MyTimeCreate services, classes, events, inventory, promotions, etc once for all franchises
Online booking experience supports both retail business and mobile businesses (we come to you)Recurring appointmentsApply discounts to single item or entire ticketEmail purchase order to vendorClient referral program with incentivesRobust and granular access controls by roleAnalytics on email and SMS campaign performance and attributionCash drawer open and close reconciliation reportsCustom location groupings for reporting and price changesCreate vendors once for all franchises
Allow clients to add themselves to the walk-in waitlist, with estimated wait times, from your website or custom URLAppointment blockagesApply and track promotions, BOGOs, membership usage, client referral credits and auto applied discountsStock counting via mobile app camera bar code scannerClient labels to tag and sort clients more efficientlySetup logins using usernames or email address for each staff memberCoupons and promo codes for services, products, and gift cards with configurable settingsCompensation and Inventory Snapshot that allows you to save a copy of the data and download it later as a CSVData import pipelines to receive location, staff and services changesRoyalty tracking and reporting to provide transparency to franchisors
Collect payment method to automatically charge for services or no-show feesSupport for multiple services per appointmentView client's past purchase history for easier upsellsShipment batch receiving and checking against purchase orderType-ahead search and filter by client name, phone, email, or labelSeparate display names and legal names for staffLast minute flash sales by location, service and staff memberSingle-Sign On (SAML protocol)
Tokenized payment maintains credit card on fileService add-ons tied to specific servicesSales tax calculation by service/product category and location including VAT supportBarcode scanning from MyTime mobile appIntake forms to collect data from clients, including waivers and contractsAbility to sync with personal Google or Outlook 365 CalendarsOffpeak hour pricingFranchise and location management system
Support for promo codes and couponsResource booking allows for rooms and equipment to be booked with appointmentSeparate staff commission calculation for products, services and tipsInventory adjustment reasonsExpiration reminders that show on client or pet profile (e.g., overdue pet vaccinations)Concurrent appointments configurable by staff member Promoted posts on Facebook and Instagram with embedded online bookingFully internationalized and translated user interface
Ability to purchase memberships, packages and gift cardsSplit times allow for client processing time while staff member is available for other appointmentsSupport for multiple appointments and products on a single ticketImport and export of entire product inventory from a different systemFamily members under one accountStaff can receive email or SMS alerts for appointment status changesAdd Google Analytics, Google Tag and Facebook Pixel tracking to online bookingMultiple currency and language support
Prices displayed automatically take into account memberships, packages and gift cards client may haveBuffer times allow for cleanup / breaks after appointmentsCustomizable payment options (cash, credit card, check, gift card, etc)Transfer inventory between locations on the sam accountContact permissions for transactional and marketing email and SMS (double opt-in)Staff bios and photos can be displayed to clients booking onlineYour website's Google Analytics Session maintained during online bookingCustom report option available
Prices displayed automatically take into account last minute sales and off-peak pricesStaff, resource and location filters show only relevant bookingsPayment splitting of a single ticket across different payment options (cash, credit card, check or gift card)Discontinue inventoryCustom prices and durations by clientService price and duration can vary by staff member or titleMass opt-in clients to marketing messages via SMSDedicated infrastructure with read replica database option available
Prices displayed can be customized by client for specific services (for "friends and family" or "grandfathered prices")Walk-in waitlist with estimated time remaining for walk-in only or hybrid businessesTipping on ticket or on printed receipt that can be added laterConsume Inventory Mode on Apps to scan and automatically deduct consumed items from the back barRecord of messaging and marketing historyAuto-lock access to application after some inactivityPush notifications to the custom MyTime guest app Enterprise Booking Widget that allows configuring a parent account booking widget, which includes all franchise locations
Ability to add multiple services to a single appointment including multi-staff appointmentsSplit screen view for "Walk-in Only" businesses to view waitlist, checked-in, and in-service clients on one screenAbility to split tips between staff membersAbility to reopen closed purchase ordersAutomatically invite new clients to create a user accountAccess to application can be IP lockedUTM parameters for Booking Widget
Add-ons and upsells promoted automatically based on service selected by clientClient and Appointment notes with photo attachmentsRequest and receive client tips by SMSAbility to autogenerate purchase ordersMerge duplicate clientsAdd facility fees to services for deduction before staff commission is calculatedSmart Marketing: Automatically send messages with discounts to encourage bookings when schedule is unfilled above a certain threshold
Intake forms including liability waivers and contracts integrated into online bookingPet notes (pet businesses only)Multiple register supportAbility to bulk upload vendors and product cost via CSV Import and export client database from a different systemForced breaks for staff membersAbility to send marketing campaigns to guest app via push notification
Clients can add notes and special requests to their bookingsVehicle notes (auto businesses only)Barcode scanningAbility to view and edit price, cost and margin, add vendor discount and add additional products to PO during PO check-inMark clients as tax exemptStaff titles and role assignments
Require services to be booked in a specific order on a single appointmentClient self-service check-in for appointments and classes on in-store kiosksRegister open and close countsSend purchase orders to vendors via FTP Automatic client credit card updates when card expiresView only access for staff outside of whitelisted IP address
Integration with client's Google Calendar, Outlook or iCalDigital waitlist signage with image and video for smart TV displaySupport for taking staff tips from registersAbility to search for products using barcodes when creating a new purchase order Preferred client languageHistorical data maintained for deleted staff
Email, SMS and push notification appointment confirmations to reduce no showsIcons to indicate key appointment information such as prepaid, recurring, or new clientsPrint gift receiptsShopify Integration (Inventory Sync)Merge duplicate family members / pets / vehiclesSupport staff that work in multiple locations
Ability to restrict online booking to specific services or staff membersRedo appointments for unhappy customers with their original serviceComplete audit trail with time-stamps on POS actions and cash drawer usageShopify Integration - BOPISMembership item and value credits audit trailStraight and tiered commissions for classes performed
Ability to book recurring appointmentsAudit trails for all actions with employee and date/time stampsCustomizable email or SMS receipts for clientsShopify Integration - SSOAbility to change membership benefits for existing membersCompensation by product category
Ability to reschedule or cancel existing appointmentsBook multiple appointment per time slot for specific staff or resourcesReceipt printing via thermal printer or regular paper printersAbility to archive waiversPost and pre commission back bar fees
Ability to put online bookings into a pending state that must be approvedPrebook client's next appointment during checkout flowCustomize receipt footer textPreserve membership purchase price for specific clientsAutomatically clock out staff members at midnight if they fail to clock out at the end of their shift
Ability to restrict online bookings to existing clients or block specific clients from booking onlineAbility to record cancellation reason when clients cancel an appointmentReal-time sync with QuickBooks Online Membership cancellation reasons
Ability to restrict online bookings based on minimum or maximum advance notice by service, class or eventWalk-out button to track missed opportunitiesRefund closed tickets by item or entire ticket Ability to associate and disassociate a client from a location
Ability to set booking intervals clients can book at ranging from every 5 minutes to every hourAbility to prevent adding clients to waitlist above a certain wait timeAbility to save open ticketsAbility to upgrade and downgrade membership directly without canceling current membership
Multi-language allows you to translate client facing info (services titles/descriptions, emails, intake forms, etc)Appointment filtering in the SchedulerEnvironmental fees by service and locationAppointment specific intake forms
Prices displayed can be customized by pet breed (pet businesses only)Auto-calculate price for multi-day appointments based on start dates and end dates entered into the appointment modalCustomizable refund reason codesMerchant defined icons for clients, family members, and/or pets
Native iOS and Android client booking appsAppointment count by status and resource capacity on SchedulerAccept returns for products without a receipt or products from another locationWaiver expiration
Sign up or sign in with Facebook or Apple IDLabor ForecastingIntegrated merchant processing in CanadaEmployee specific intake forms
Embedded Widget for only memberships/packages/gift cardsAbility to sell and redeem physical gift cards directly from Ingenico credit card terminalsSOAP Notes
Embedded My Account managementAbility to generate shelf labels with prices from POS
ClassPass integration for appointmentsAbility to choose a credit card terminal on POS ticket pages
Ability to set prerequisite services i.e. Service A has to be completed before booking Service BLine Item display on Ingenico Terminals
Ability to collect deposits during the online booking process and in-store for appointments and classesAbility to set tax ID number by company or locations
Google Reserve bookings directly on MyTime with ability to collect paymentsAVS (Address Verification Service) check for Card-Not-Present transactions
Ability to apply promo code for gift card, membership and package purchase on the booking widgetAudible feedback when scanning barcodes
Ability to display 24 hour time format, instead of am/pm on booking widgetDisplay waiver terms & conditions on Ingenico terminals
Ability to specify whether services are delivered in-store or at the client’s locationReturn to gift card
Online booking interval per employeeAbility to set a separate tax rate for each Add-On service

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